Return Policy

At LITEMED INDIA PRIVATE LIMITED, we are committed to delivering high-quality, cutting edge, non-invasive devices and solutions for health and wellness to our customers. Our policies are designed to ensure transparency and customer satisfaction while safeguarding against misuse. Please read our Cancellation and Refund Policy carefully before making a purchase.

Order Cancellations

  1. Customers may request a cancellation within 24 hours of placing the order.

  2. Cancellation requests beyond this timeframe may not be accepted, as the order may already be in processing or dispatched.

  3. To request a cancellation, please contact our Customer Service Team with your order number and relevant details.

  4. If the cancellation is approved, the refund will be processed to your original payment method as per our refund timelines (see below).

Non-Cancellable Items

Certain items are non-cancellable once an order is placed. Refunds or replacements for items will only be considered if the product is proven to be defective, damaged, or not as described.

Damaged or Defective Items

  1. If customer receives a product that is damaged or defective, he needs to notify our Customer Service Team within 7 days of delivery.

  2. Supporting evidence such as photographs or videos of the damaged/defective item must be provided to initiate the verification process.

  3. Once the product is assessed and verified by our team or merchant partner, a suitable resolution will be provided, which may include:

    • Replacement of the item.

    • Repair services (if applicable).

    • Full or partial refund, depending on the nature of the defect.

Product Not as Described

If the product received does not match the description provided on our website or does not meet your expectations, please report the issue to our Customer Service Team within 7 days of receiving the product. Our team will review the concern by evaluating the product details and any submitted evidence. A resolution will be offered after careful assessment, which may include an exchange, refund, or other appropriate action.

Refund Process

Once a cancellation, return, or complaint has been approved for a refund, the following steps will be followed:

  • Refunds will be initiated only after the returned product (along with its accessories, if any) is received and inspected at our designated facility.

  • The refund will be processed to the original payment method within 4 to 7 business days from the date of receipt and approval.

  • Please note that refund timelines may vary slightly depending on your bank or payment provider.

Need Help?

Our Customer Service Team is always available to assist you with your order, cancellation, or refund queries. You can reach us through:

• Phone: 1800-8890-485

• Email: support@litemed.co.in

• Hours of Operation: 10 AM to 8 PM

 

Customer Reviews

Based on 547 reviews
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D
Dayanand Baburao Kamat
Truly Pain Management Devise

The CURAPOD was bought 5 weeks back has reduced my painful right knee to the extent of 90 % and as on today I have no limp effect in my walking steps.
I had consumed imported Supplements from Dr Best having Glucosamine Chondrites along with Hyualoronic Acid since last 7 years with minimal reduction in pain.

Thanks to Curapod Pain Management Device

P
Pavithra Kalkura
Discreet, Powerful, and Always With Me – Love My Curapod!

’ve been using the Curapod pain relief and management device to help with chronic ankle pain that’s been bothering me ever since I tore a ligament and fractured my ankle. From the very first use, I experienced noticeable relief—it really does work like magic. What I love most is how lightweight and portable it is. As someone with a fairly active lifestyle, I appreciate that I can just pop it into my handbag and use it on the go—whether I’m at work, in a meeting, or even traveling. It’s so discreet, no one even notices I’m using it!

This little device has become a daily essential for me, and I genuinely believe it’s a must-have for anyone dealing with persistent aches or injuries. On top of that, the Curapod team has been incredible. Their after-sales service is truly world-class—they’ve been patient, helpful, and always available to answer questions or guide me through anything I need. It’s rare to find a product that works so well and comes with such caring support. Thank you, Curapod!

P
Priya
Good and effective product

Bought this product for my mother's knee pain, and it's working very well, but there are few issues like app is not so user friendly but the team has promised they are upgrading and it will be fixed.

M
Manoj singh
A Game-Changer for Joint Pain Relief

As a 48-year-old suffering from joint pain, I was skeptical about finding effective relief. However, Curapod has been a game-changer. This non-invasive light therapy device has significantly reduced my pain and inflammation. It's easy to use and provides targeted relief, allowing me to move with more comfort and ease. The advanced laser light technology is truly impressive, and I highly recommend Curapod to anyone struggling with joint pain. It has improved my daily life and overall well-being.

N
Naren Natraj
I was truly surprised.

I just assumed I have to live with my back pain forever, I was surprised that I could get this sorted of pain relief on the go. This device truly has made a big impact to my daily life. Highly recommend.

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